Refund & Return Policy - Refrigeranta | HVAC Refrigerants

Refund & Return Policy

Easy returns with free labels and no restocking fees

✅ 30-Day Return Window

Free return labels • No restocking fees • 3-day refund processing

Return Policy Overview

At Refrigeranta, we want you to be completely satisfied with your purchase. We accept returns for both defective and non-defective products within 30 days of purchase. Our return process is designed to be simple and cost-effective for our customers.

Return Policy Details

Policy Aspect Details
Countries Served United States
Return Window 30 days from purchase date
Product Condition New and slightly used products accepted
Return Types Defective and non-defective products
Exchanges Yes, exchanges accepted
Return Methods Drop-off location or by mail
Return Label Free return label included in package
Restocking Fees No cost - no restocking fees
Refund Processing 3 business days

What Can Be Returned

✅ Accepted Returns

  • Defective products
  • Non-defective products
  • New condition items
  • Slightly used items
  • Items in original packaging
  • Products within 30-day window

❌ Return Restrictions

  • Items returned after 30 days
  • Heavily damaged products
  • Items without original packaging
  • Products altered or modified
  • Items with missing components
  • Products damaged by misuse

How to Return Items

Easy Return Process

1
Contact Us: Email us at support@refrigeranta.shop or call +1 (260) 229-3953 to initiate your return within 30 days of purchase.
2
Get Authorization: We'll provide you with a return authorization number and instructions. Check your original package for the included return label.
3
Package Items: Pack items securely in original packaging with all components. Attach the free return label that was included in your original shipment.
4
Ship or Drop-off: Either mail the package using the prepaid label or drop it off at a designated location (we'll provide details).
5
Receive Refund: Once we receive and inspect your return, we'll process your refund within 3 business days to your original payment method.

Exchanges

We accept exchanges for different sizes, models, or equivalent products. The exchange process follows the same steps as returns. If there's a price difference, we'll either refund the difference or request additional payment.

Exchange Options

• Different product models
• Different sizes or specifications
• Equivalent value products
• Defective item replacements

Exchange Timeline

• Same 30-day window as returns
• 3-day processing time
• Free shipping on exchanges
• No additional fees

Refund Information

Refunds are processed quickly and efficiently:

  • Processing Time: 3 business days after we receive your return
  • Refund Method: Original payment method (credit card, etc.)
  • Full Refund: You'll receive the full purchase amount
  • No Fees: No restocking fees or return processing charges
  • Shipping: Original shipping costs are refunded for defective items

Special Considerations for Refrigerants

Due to the nature of refrigerant products and safety regulations:

  • Products must be in unopened, original condition
  • Proper packaging is required for safe return shipping
  • We follow all DOT guidelines for refrigerant returns
  • Some products may require special return authorization
  • Safety seals and packaging must be intact

Need Help with Returns?

Contact our customer service team for return assistance:

Refrigeranta
2591 WV-95, Parkersburg, WV 26101, United States
Email: support@refrigeranta.shop
Phone: +1 (260) 229-3953

Return Policy URL:
https://refrigeranta.com/refund-and-return-policy/
Last Updated: January 2024
This Refund & Return Policy is effective as of the date listed above and applies to all purchases from Refrigeranta.